FAQs

1. What payment options are available?

We accept major credit and debit cards, UPI, net banking, and other secure online payment methods. Cash on Delivery (COD) may be available for eligible locations.

2. How can I change my shipping address after placing an order?

If your order has not been dispatched, please contact our customer support as soon as possible. We will do our best to update your shipping address.

3. What is your return policy

Due to the nature of fragrances, opened or used products cannot be returned. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and video of the product and packaging.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and tracking link to monitor your delivery.

5. Do you offer international shipping?

Currently, we ship across India.

7. Can I change or cancel my order?

Orders can only be modified or cancelled before they are shipped. Please contact us immediately after placing your order, and we'll assist you if possible.

8. Are your products cruelty-free?

Yes. Aurè Fragrances does not test its products on animals and is committed to ethical practices.

9. Is the fragrance long-lasting?

Yes. Our Eau de Parfum formulations are designed to provide long-lasting performance, typically lasting 6–10 hours, depending on skin type, weather, and application.

10. Are your fragrances suitable for daily use?

Absolutely. Our fragrances are crafted to be versatile, making them perfect for everyday wear as well as special occasions.

11. Are your perfumes safe to use?

Yes. Our perfumes are made using quality ingredients and are intended for external use only. Avoid contact with the eyes, broken skin, and keep out of reach of children.

12. Are your products made in India?

Yes. Aurè Fragrances is proudly Made in India, with every fragrance thoughtfully crafted to deliver a premium experience.

13. How should I store my perfume?

Store your perfume in a cool, dry place away from direct sunlight, heat, and humidity to help preserve its fragrance and quality.

14. Do you offer gift packaging?

Yes. Gift packaging may be available for selected products or on request. Please check the product page or contact us for more details.

15. How can I collaborate with your brand or provide suggestions?

We'd love to hear from you! Whether you're interested in collaborations, corporate gifting, influencer partnerships, or simply have feedback, you can reach out to us through our Contact Us page, email, or social media channels.