Return Policy

Thank you for shopping with Aure. Because fragrances are classified as hygiene and personal care items, all sales are final. We do not offer returns, refunds, or exchanges for change of mind or personal scent preferences.

1. Strict No-Refund Policy

Final Sale: All perfume bottles, discovery sets, samples, and gift cards are non-refundable.

Scent Dislike: We cannot issue refunds if you dislike the fragrance's performance or notes.

Opened Items: Any product with broken plastic wrap, an opened box, or a sprayed nozzle is ineligible for return.

2. Exceptions for Transit Damage & Defects

We only replace or refund items if they arrive physically damaged, leaking, or defective.

Reporting Window: You must report damages within 48 hours of delivery.

Proof Required: You must provide a clear unboxing video and photos of the damage.

Resolution: Verified claims will receive a free replacement or a full refund to the original payment method.

3. How to Report a Defect via WhatsApp

Send a message to our WhatsApp support team at +91 9321257682.

State your Order Number at the beginning of the chat.

Upload your unboxing video and high-resolution photos directly to the chat.

Allow 3–5 business days for our quality team to review your claim.