Return & Refund Policy
Last Updated: August 2026
At Aure Fragrances LLP, we are committed to providing quality fragrance products and a reliable shopping experience. Please read this policy carefully before placing an order through https://aurefragrance.co.in/.
1. Return Window
Customers may request a return within 7 days from the date of delivery, subject to the eligibility conditions mentioned below.
2. Return Eligibility
A return request may be considered in the following situations:
- Wrong product received.
- Product received damaged.
- Product received defective.
- Manufacturing defect.
- Product does not match the confirmed order.
Customers must contact us within 7 days of delivery and provide the order number and relevant details. Photographs or an unboxing video may be requested for verification.
3. Return Approval
All return requests are subject to verification and approval by Aure Fragrances LLP.
Once a return is approved, the customer will have the option to choose either:
- Exchange
- Refunds
4. Exchange Timeframe
Once the return is approved and the returned product is received and verified, the exchanged product will generally be dispatched within 2 business days and delivered with 5–7 business days.
Note - we do not provide any additional replacement.
5. Refund Timeframe
If the customer chooses a refund after the return has been approved, the refund will generally be processed and credited within 5–7 business days after the returned product is received and successfully verified.
The actual time taken for the amount to reflect in the customer's bank account may vary depending on the bank, payment gateway, card issuer, or UPI provider.
6. Condition of Returned Products
Approved returns must generally be:
- Unused and unopened.
- In original condition.
- In original packaging.
- With labels and seals intact.
- Accompanied by proof of purchase.
7. Non-Returnable Situations
Returns may not be accepted for:
- Products that have been opened or used.
- Products damaged due to misuse or improper handling.
- Products returned without original packaging, labels, or seals.
- Products altered or tampered with after delivery.
- Requests submitted after the 7-day return period.
- Returns based solely on personal fragrance preference or change of mind.
8. Cancellation Policy
Orders cannot be cancelled once placed.
9 Contact Us
Aure Fragrances LLP
3rd, 302, Shreenath Dham, Bandh Road, Near RNP Park, Bhayander East, Mira Bhayandar, Thane, Maharashtra – 401105, India
Phone: +91 9321257682
Email: aure.fragrances28@gmail.com
Website: https://aurefragrance.co.in/