Shipping Policy
Last Updated: August 2026
At Aure Fragrances LLP, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains how orders placed through https://aurefragrance.co.in/ are processed and delivered.
1. Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
2. Shipping Coverage
We currently deliver orders to serviceable locations across India, subject to the availability of courier services at the customer's delivery address.
3. Delivery Timeframe
Orders are generally delivered within 5–7 business days from the date of dispatch.
Delivery timelines may vary depending on the destination, courier availability, weather conditions, public holidays, logistical conditions, or other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes payment.
Free shipping may be offered on selected products, orders, or promotional campaigns, as specified on the Website.
5. Order Tracking
Once an order has been dispatched, tracking information may be shared with the customer through email, SMS, WhatsApp, or other available communication channels.
Customers can use the tracking information to monitor the status of their shipment.
6. Delivery Attempts
Our courier partners will make reasonable attempts to deliver the order to the address provided by the customer
Delivery may be delayed or unsuccessful due to:
- Incorrect or incomplete address.
- Incorrect phone number or contact information.
- Customer unavailability.
- Refusal to accept the shipment.
- Restricted or non-serviceable locations.
- Courier service limitations.
Additional delivery or re-shipping charges may apply where delivery failure is caused by incorrect information or customer-related reasons.
7. Delayed Deliveries
We make reasonable efforts to meet the estimated delivery timeframe. However, delays may occur due to courier operations, weather conditions, natural disasters, public holidays, strikes, technical issues, or other circumstances beyond our control.
Such delays do not automatically qualify an order for cancellation or refund.
8. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address and contact details while placing an order.
Aure Fragrances LLP shall not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
9. Damaged or Tampered Packages
Customers are advised to inspect the package at the time of delivery.
If the package appears visibly damaged, leaking, opened, or tampered with, customers should take clear photographs or videos and contact us as soon as possible.
Any claim relating to damaged or incorrect products will be handled according to our applicable Return & Refund Policy.
10. Contact Us
For any shipping-related questions or assistance, please contact:
Aure Fragrances LLP
3rd, 302, Shreenath Dham, Bandh Road, Near RNP Park, Bhayander East, Mira Bhayandar, Thane, Maharashtra – 401105, India
Phone: +91 9321257682
Email: aure.fragrances28@gmail.com
Website: https://aurefragrance.co.in/